Terms & Conditions

ORDERING
Internet Web Site – We are open 24 hours a day for you. Follow the easy check out procedures and get your order in now. You will receive an email confirmation shortly after placing your order. Please review it and verify that your order is correct. If any changes are required, please contact us at sales@straightlinefernie.com. Orders do process quickly and at times it may be too late to make any changes.
Alternatively, come on in and make your purchase in person. Please be aware that certain items are only available through Straight Line Bicycle and Ski INC and are NOT available in store. We are stocked with most of the items that are carried on our web site. In fact, we have additional lines that are exclusive to our In-Store sales.

PAYMENT METHODS
We accept credit card payment from VISA and MasterCard.
Your credit card is charged immediately upon submission of your order. Orders do process quickly and we will do everything possible to accommodate any changes or cancellations you may have. It is imperative that you contact us at sales@straightlinefernie.com as soon as possible after placement of your order.

PRODUCT QUESTIONS
No problem! Just email us at sales@straightlinefernie.com or call us at 250-423-3532 with the question and we will answer your question to the best of our knowledge. We only hire cycling enthusiasts such as you. Be sure to tell us what specific product your question is about in your email.

INTERNATIONAL ORDERING
Due to distribution agreements, Straight Line Bicycle and Ski INC is only able to ship within Canada with the exception of Knolly frames which are available in the Canada and the lower 48 states.

PRODUCT AVAILABILITY
All products are subject to availability and prior sale.

PRICING
All prices are listed in Canadian dollars. Currency fluctuations, manufacturer/distributor price increases, model year changes, and other factors may cause our costs to change. Straight Line Bicycle and Ski INC reserves the right to change prices at any time without notice. Prices listed do not include shipping or taxes (GST/HST). Errors in product descriptions, weights, prices, or photography are unintentional and subject to correction.

PRICING ERRORS
Typos and pricing errors in our web site are inevitable. We make every attempt to keep all images on the web site current and correct. We apologize to the customer for any inconvenience this may cause. Please let us know if you find an error.
Please note than an order acknowledgement received via email is not an acceptance and does not create a contract; we reserve the right to inspect all orders for accuracy prior to fulfillment. Straight Line Bicycle and Ski INC reserves to the right to cancel your order if a pricing error has been made.

BACKORDERS
Straight Line Bicycle and Ski INC updates inventory availability on a regular basis. Items that are “out-of-stock” are displayed as such. In the rare event of a problem with availability of a product marked “in-stock,” we will contact you. Straight Line Bicycle and Ski INC's policy is to HOLD the order and suggest a possible substitution for the affected item(s). If a suitable substitution cannot be found or does not exist, Straight Line Bicycle and Ski INC will cancel the backorder and ship the remaining item(s) immediately. A refund for the cancelled item will be made to the credit card used for the initial transaction.

INSURANCE, SHIPPING AND RISKS DURING SHIPPING
Breakage and/or non-delivery of your order will be limited by the liability provided by the common carrier's terms and conditions of carriage. All items are shipped out are in new and unused condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, you will need to file a claim directly with Purolator. All shipments are automatically insured up to a value of $100 CAD. Supplemental shipping insurance for coverage over $100 CAD can be requested by placing the request in the comments section of the order. Costs are $5 for coverage up to $200, $15 for coverage up to $500 and $35 for coverage up to $1000; a separate transaction to you credit card for this amount will appear on your statement. Claims against the carrier are the responsibility of the receiver. Please refer to www.purolator.com with instructions on how to make a claim for damaged or lost shipments.

CREDIT CARD SECURITY
Orders placed with Straight Line Bicycle and Ski INC are encrypted, using HTTPS and SSL Technology.      

INFORMATION COLLECTION PRACTICES
Straight Line Bicycle and Ski INC may collect personally identifiable information from Users in a variety of ways, including through online forms and other instances where Users are invited to volunteer such information. We may also collect information about how Users interact with our website . While not all of the information that we collect from Users is personally identifiable, it may be associated with personally identifiable information that Users provide us through our website.
   
INFORMATION USAGE
Straight Line Bicycle and Ski INC may use personally identifiable information collected through our website to contact Users regarding products and services offered by Straight Line Bicycle and Ski INC and its trusted affiliates. We may also use information collected through our website for research regarding the effectiveness of the website and towards marketing, advertising and sales efforts of Straight Line Bicycle and Ski INC, and its trusted affiliates.

INFORMATION DISCLOSURE
Straight Line Bicycle and Ski INC will never disclose information about customers or users without express permission unless the release of said information is required by a trusted affiliate to facilitate action requested by the client, or is required by government subpoena.